Contact centers represent the most optimal form of communication between companies and their customers. In our important position between you and your customers, we use “Omotenashi” in all our communication to truly connect with their hearts. Accuracy and speed can be found across the industry, but we offer a service that truly places the agents’ mindset in that of the customers, creating smooth conversations that promote trust and future patronage. We further push this by continuously working day and night to improve our quality of communication, putting it into practice to further improve our clients profits.
A flexible service receiving questions from customers. Available at all times, or periods, including short campaigns.
Be it a follow-up call after a customer purchases goods, a survey, or direct sales, we can provide outward communication in the manner you desire.
Development and running of store websites, order taking, question support, sending goods for shipping, payment collection, promotion planning, direct messaging, we offer all these fulfillment services and more to provide a full support package.
Having years of experience operating a contact center, we can pass our unique knowhow onto your internal staff through education and training.
In order to produce our “The value of omotenashi” report, we are able to pick up, analize, and identify issues found in the data via our day to day contact center operations.
We currently offer Japanese, English, Chinese, and Korean services on a 24-hour basis, and can also provide them at an “as needed” basis.
