Outbound｜tele-net Corporation | "Omotenashi" Contact Center

Original Outbound Knowhow
Our approach to sales ensures results

Specialized Outbound Communicator Groups

The supervisors managing our outbound communicator groups are deeply experienced as sales managers, knowing the mindset, the knowledge, and the strategy knowhow to succeed. Our experience working with over 4000 clients has taught us that a communicator that excels at inbound, will not necessarily make for a good outbound communicator, and thus we understand the value of such experienced supervisors leading specialized teams. Through this we can assure a high success rate, not sacrificing quality for quantity.

Appropriate systems based on data and experience

We have found that letting communicators communicate during downtime, especially after particularly difficult calls such as complaints, has a large impact on maintaining morale and preventing mental health burnout.

【Customer Data Collection】

Listing up targets and screening

【Communication Strategizing】

Talk script creation, operator training, DM creation, survey creation

【Customer Database Development】

Transaction history, purchase history, spending habits, demographic information, psychographic information

【Data Processing ・ Analysis】

Data mining, segmentation inspection, analysis

【Work Reports】

Reports including communicators’ `impressions`, knowledge accumulation, formula of subsequent strategies

Results driven by keeping the customer in mind

Our communicators are trained to always keep the customer in mind when making calls. From trying to gauge the situation the customer is currently in (Are they irritated at the timing of the call? What would be the best way to start the call?), to whether their manners are appropriate. By trying to understand the customers viewpoint, calls become more smooth and more effective. When engaging in communication where you can’t see each others’ faces, years of experience makes the difference.

Leading service contents
Outbound

Our flexible service can offer more than just those listed below. Please feel free to contact us for more information.

Surveys

We can conduct surveys by phone, mail, FAX, direct mail or more. Our total support ranges from questionnaire creation to data processing.

List Screening

Periodic maintenance of customer lists to ensure marketing strategies can stay up to date. Helps enable creation of the most effective talk scripts and ensures that trust and brand image remains high.

DM Sending and Follow Up

Informing customers ahead of time of DMs builds anticipation and helps to enable better follow up through calls or further DMs, securing more sales and ensuring the DMs are checked.

Event・Seminars・Campaign Promotion

Promotion of events, seminars, and other campaigns through phone, mail, FAX or direct messages.

Sales Lead Investigation

Gathering of information for the sake of securing new sales leads, including contact info, company name, person in charge etc.

Market Investigation

Talk scripts and surveys to gather data regarding new products, existing products, and services for the sake of market research.

Awareness Investigation

Market research on general awareness of products and services. Carried out effectively through surveys and talk scripts.

Appointment Booking

We can obtain appointment bookings with customers on behalf of our clients or obtain appointments for sales teams, allowing you to focus on securing the sale.

Direct Sales・Order Acquisition

Our service of reaching out to existing and potential customers has a high rate of order acquisition, maximizing your sales.

Sales Support

From helping to choose sales targets, to gathering all the information you need, we provide a wide variety of sales support services. Our flexible service can be adjusted to support only the areas you need.