Data Mining

Contact centers naturally accumulate valuable data about customers that can be used for sales strategies, which we analysis and output data with particular value.

This data includes monthly success rate for outbound calls, orders taken etc. By comparing with the previous month, and looking at changes in strategy, we can help identify how successful sales strategy etc. are.

Additionally, we can analysis which inquiries are most common from customers, helping identify areas of frustration the customer might have and how our clients can work to improve customer satisfaction.

We can also analyze data related to temporary campaigns, in order to determine their success.

Types of Report

The value of Omotenashi

Data mining reports shaped by our unique experience

Examples of report contents