Education

The key to high quality communication with customers lies in real practice talking to them, with high quality monitoring to ensure that the communicators improve.

tele-net Education, Training Policies ※Excerpt

●Firstly, understanding the client’s service policies, manner of thinking, and company ideals is important. As the point of contact, this is the basic tenant of training.

●Training cannot just be carried out through a written manual. Carrying out roleplay as similar as possible to an actual call is highly important to training. Gaining practical experience and knowhow amongst communicators and trainers is the most valuable method of training.

●Training and education will be carried out continuously. Every day there will be confirmation of the contents of the service, and monitoring will be carried out to confirm the communicator is communicating appropriately.

●Follow up with communicators based on monitoring, letting them know areas where they are doing well, not so well, and helping assist them in how to improve.

etc…

Workflow

Contract	Including privacy agreement.
Meeting・Work Setup	Discussion of current issues and means to improve them.
Monitoring	Listening to recordings of previous calls with customers.
Feedback	Feedback targeted at providing a path for improving with workable goals.
Training	Carry out roleplay training at request.

※Contents can vary based on contract, but we recommend continuous checking and reviews.